Frequently asked questions.
How do I clean the ear tips?
We recommend using a 70% isopropyl alcohol (IPA) wipe to clean your ear tips as needed.
What is the return policy?
We guarantee you'll detect heart and lung conditions more confidently using Eko. If not, return it within 75 days for a full refund — just contact us and we'll take care of you.
Are Eko products CME/FSA/HSA eligible? How do I get reimbursed?
Stethoscopes and accessories from Eko may be eligible for HSA (health spending account), FSA (flexible spending account), HRA (health reimbursement arrangement), or CME (continuing medical education) purchase and/or reimbursement.
You can use your benefits card at ekohealth.com for qualified purchases. For proof of purchase:
- Save your order confirmation email as a receipt.
- Visit account.ekohealth.com to look up and print your order details.
If your eligible card is declined or doesn't work at ekohealth.com, you can:
- Use a different payment method and contact your system administrator for reimbursement information.
- Shop Eko products at the fsastore.com or hsastore.com stores.
We recommend printing your order confirmation email to submit as a receipt for reimbursement. If you have any issues, contact our support team via chat or call + 1 (844) 356-3384 for a downloadable PDF invoice.
Eko cannot provide tax, compliance, or legal advice regarding HSA/FSA reimbursement.
Learn more about HSA/FSA eligibility.