2025 - All Accessories

System requirements for individual customers

System requirements Platform Supported Eko devices Minimum requirements Eko App: iOS CORE 500™ 3M™ Littmann® CORE Digital Stethoscope CORE™ attachm...

Date: Jan 11 2025

Look up an order or print receipt

We've created a tool to help you look up your order(s) so you can see your order status, get tracking information, or print out a receipt for HSA/FSA reimbursement. 1. Find yo...

Date: Oct 04 2024

Cancelling an order with a stethoscope and Eko+ membership

If you purchase a stethoscope and an Eko+ membership, you will need to return the hardware and cancel the membership separately. Follow the below instructions to successfully ...

Date: Jul 31 2024

Start a return

In this article, we explain how to return: Orders with a stethoscope and/or accessories Orders with an Eko+ membership and other items (e.g., stethoscope, accessories) ...

Date: Aug 07 2024

Warranty

Ekohealth.com sells products manufactured by both Eko Health, Inc., and 3M™ Littmann® Stethoscopes. All stethoscopes are protected by a 2-year warranty. Disclaimer: Accessory...

Date: Aug 30 2024

CORE™ Troubleshooting Guide

Here you’ll find information about what to do if something goes wrong, such as the CORE not performing as expected. Below are simple steps to follow to help you get back on t...

Date: Apr 26 2024

Order and shipping FAQ

How do I place an order? Here's how to place an order on ekohealth.com : Visit shop.ekohealth.com . Click on the product you’re interested in. Once you...

Date: Mar 28 2025

Get started with the CORE 500™

Who is this for? ✓ Customers who have purchased their own Eko device If you're an enterprise institution, go to the SENSORA™ Help Center . Welcome! You've found the perfec...

Date: Jun 25 2024

3M™ Littmann® CORE Digital Stethoscope Overview and Care

Watch the video The Eko CORE is an electronic stethoscope that enables amplification, filtering, and transmission of auscultation sound data (heart...

Date: Jun 11 2024

How to interpret a PCG and spot a murmur

The Eko App allows you to visualize normal and abnormal heart sounds taken with an Eko device. Here you’ll learn the basics about interpreting a PCG and spotting a murmur. ...

Date: Apr 22 2024

Hearing Loss Compatibility Guide

Hearing Aid Research Eko is gathering data from users who are auscultating with the CORE and their hearing aids to understand how our devices can support medical professional...

Date: Nov 19 2024

Capture sounds and ECG with the CORE 500™

To capture sounds and ECG, the CORE 500™ can be placed in various locations and used in various orientations on the torso. Each position will produce a unique body sound and ...

Date: Apr 21 2024

CORE 500™ placement guidelines

The CORE 500™ can be used to auscultate at all anatomical positions. Each position will produce a unique body sound and ECG tracing. Because of this, the best placement can v...

Date: Jan 13 2024

CORE 500™ audio filters

Who is this for? ✓ Customers who have purchased their own Eko device If you're an enterprise institution, go to the SENSORA™ Help Center . The CORE 500™ has 3 audio filter...

Date: Apr 29 2024

Privacy Policy

Updated October 24, 2024 This Privacy Policy describes how Eko Health, Inc. and its subsidiaries and affiliates (collectively “Eko,” “we,” or “us”) collects, processes, uses,...

Date: Oct 24 2024

Set up wireless listening for hearing loss or headphones

Who is this for? ✓ Customers who have purchased their own Eko device If you're an enterprise institution, go to the SENSORA™ Help Center . You can use wireless listening f...

Date: Apr 02 2024

DUO™ ECG + Digital Stethoscope (2nd Gen) Overview and Care

The DUO ECG + Digital Stethoscope captures both heart and lung sounds and ECG. By combining ECG and auscultation, clinicians get more information ...

Date: Oct 10 2024

Terms of Service

Updated October 24, 2024 Thank you for choosing to use Eko’s Mobile Application, Eko+, Eko Core Device(s), Eko Duo Device(s) (collectively “Devices”), Eko analysis tools, Eko...

Date: Oct 24 2024

Terms and Conditions

Updated September 25, 2024. Please read these terms and conditions (hereinafter “Agreement”) in its entirety and carefully. Customer shall mean the entity listed on the Order...

Date: Sep 25 2024

Connect an Eko Device with the Eko App

Who is this for? ✓ Customers who have purchased their own Eko device If you're an enterprise institution, go to the SENSORA™ Help Center . You use Bluetooth pairing to con...

Date: Jun 25 2024

Return policy

75-day return policy for devices and accessories Eko will help you detect heart and lung disease with more confidence. If you're not satisfied within 75 days, get your mon...

Date: Mar 28 2025

Take a guided cardiac exam with the Eko App

Who is this for? ✓ Customers who have purchased their own Eko device If you're an enterprise institution, go to the SENSORA™ Help Center . The cardiac exam feature* in the...

Date: Jun 25 2024

Best practices for audio and ECG quality with the CORE 500™

Here you'll find guidelines and best practices for getting the best audio and ECG quality with the CORE 500™. Device use Apply firm and constant pressure against the body...

Date: Mar 28 2024

Eko CORE Digital Attachment (2nd Gen) Overview and Care

The Eko CORE is an electronic stethoscope that enables amplification, filtering, and transmission of auscultation sound data (heart, lungs, bowel,...

Date: Jun 07 2024

Take multiple recordings at a time with the CORE 500™

You can take multiple recordings at a time with the CORE 500™ and keep your phone in your pocket. Here's how. Note The CORE 500™ must be actively connected to the Eko App v...

Date: Apr 06 2024

Turn on and off the CORE 500™

You can manually turn on and off the CORE 500™ with the top button. The device also automatically goes to sleep and has a touch sensor for quickly waking it up. The sleep mod...

Date: Apr 26 2024

Regulatory

Eko Health is MDSAP certified and ISO 13485:2016 certified. The following Eko products are FDA cleared, CE marked (Eko CORE, Eko Analysis Software), and UKCA marked. For add...

Date: Dec 24 2024

CORE 500™ care and cleaning

The CORE 500™ should be cleaned between each use. Infection control guidelines from the Centers for Disease Control and Prevention (CDC) state that reusable medical equipment...

Date: Apr 04 2024

CORE 500™ earpiece

The CORE 500™ includes an earpiece that can be securely attached to the chestpiece with a locking mechanism. The earpiece has been designed with in-ear speakers to provide c...

Date: Apr 29 2024

Using DUO with hearing loss or wireless screening

We want to make sure that you get the most out of Eko. If you are using the DUO with your hearing aids, here are some tips to get the most out of the sound amplification. If y...

Date: Mar 29 2024

What's included in your CORE 500™ box

Your CORE 500™ comes packaged in 2 boxes. Here’s what’s included. Chestpiece box 1 CORE 500™ Digital Stethoscope chestpiece. 1 USB-C cable. 10 alcohol wipes. 1...

Date: Apr 21 2024

CORE 500™ battery and charging

The CORE 500™ requires battery power for use. When unboxed, it will have enough charge to use right away. The battery life is subject to use and is expected to last up to 60 ...

Date: Apr 25 2024

Best Practices for Audio Quality with the CORE

Here you’ll find detailed guidance for performing an exam with an Eko CORE and Eko App. These instructions will help you get the best quality of data with our system. Quie...

Date: Apr 20 2024

Business Associate Agreement

This Business Associate Agreement ("BAA") is only applicable if the Customer is within the United States of America ("USA"). If Customer is outside the USA, this BAA shall not...

Date: Oct 28 2024

Best Practices for Audio and ECG Quality with the DUO

The Eko DUO’s digital diaphragm only works when the device is turned on. There is no option to use it as an analog stethoscope. To capture the best quality sound and electric...

Date: Apr 22 2024

Understanding the CORE 500™ screen

The screen shows different data depending on whether the CORE 500™ is in resting state (on but not actively being used) or active state (placed on patient). Resting state ...

Date: Mar 25 2024

Take a recording with the Eko App

The Record feature* in the Eko App is a flexible way for taking recordings of a range of body sounds. Some examples for using it are: Recording a range of heart, lung, or ...

Date: Jun 25 2024

Getting started with your CORE 500™ chestpiece cover

Installation instructions Step 1: Align the silicone cover with the larger opening facing up. The small hole should be at the bottom, aligned to the charging cable port on you...

Date: Sep 04 2024

HSA, FSA, and CME eligibility

Stethoscopes from Eko may be eligible for HSA (health spending account), FSA (flexible spending account), HRA (health reimbursement arrangement), or CME (continuing medical e...

Date: Aug 30 2024

Take a recording with the CORE 500™

You can start a recording* from the CORE 500™ and keep your mobile device in your pocket. Or, you can start a recording from the Eko App . Note The CORE 500™ must be active...

Date: Jun 25 2024

CORE 500™ overview and indications

The CORE 500™ is a digital stethoscope with: A full-color digital display. Integrated electrodes for 3-lead electrocardiogram (ECG). High definition audio that include...

Date: Jun 25 2024

CORE 500™ FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Mar 28 2025

Submit a tax exemption request

If you need to submit a tax exemption request, here's how: Important To refund sales tax, we must receive your tax exemption certificate in the same month as the online purc...

Date: Feb 16 2024

Manage account, app, and device settings on the Eko App

You can use the Menu section of the Eko App to: Connect to an Eko device and view information about it. Update your Eko account settings. Update the Eko App settings. ...

Date: Apr 24 2024

Overview of the Eko App

Eko devices provide the most clinical value when connected with the Eko App. Downloading the Eko App and connecting the Eko device with Bluetooth is required to complete the ...

Date: Mar 28 2025

Listen to body sounds with the Eko App

The Listen screen is a flexible method for auscultating a range of body sounds. You can simply turn on your Eko device, open the Eko App, and start listening to body sounds o...

Date: Jun 25 2024

CORE 500™ screen descriptions

The CORE 500™ screen shows various icons or messages as you use the device. Here you'll find descriptions for: . . To learn more about the screen when in use on patie...

Date: Jun 25 2024

Unable to get Good ECG

To make sure you're getting the best ECG quality, take the following steps: Skin preparation If the patient has thick chest hair, dry skin, or is heavy, it may be difficu...

Date: Feb 04 2024

Eko App access by country

The Eko App is available for iOS and Android devices in all countries and connects with CORE 500™, CORE™ Digital Attachment, DUO™, and 3M™ Littmann® CORE Digital Stethoscope....

Date: Mar 28 2025

What’s new in the Eko App for Android

We’re always working to improve your experience with Eko. To experience these features and more, download the Eko App . Here’s the latest: 4.17.0 (January 7, ...

Date: Jan 13 2025

View analysis results

You can see AI analysis results in the Eko App for all Eko devices, or right on the CORE 500™ display. AI analysis screens for*: Murmur AFib Tachycardia Bradyc...

Date: Jun 25 2024

Manage patients and recordings on the Eko App

You can manage patients and recordings* in two ways: that shows immediately after you take a recording or cardiac exam. , where the recordings are located after you clos...

Date: Jun 25 2024

Get started with the Eko App

Welcome! You've found the perfect place to learn about how to use our platform. Learn more about the Eko App here . Here's how to get started: Download the Eko App . Cre...

Date: Jun 25 2024

Take a recording from the CORE™

You can start a recording* from the CORE™ Digital Attachment or 3M™ Littmann® CORE Digital Stethoscope and keep your mobile device in your pocket. Or, you can start a recordi...

Date: Jun 25 2024

DUO Troubleshooting Guide

Here you’ll find information about what to do if something goes wrong, such as the Eko DUO not performing as expected. Below are simple steps to follow to help you get back o...

Date: Jul 31 2024

What’s new in the Eko App for iOS

We’re always working to improve your experience with Eko. To experience these features and more, download the Eko App . Here are the latest releases: 5.19.1 (Ja...

Date: Jan 13 2025

Patents

Eko products are protected by patents in the United States and elsewhere. This website is provided to satisfy the virtual patent marking provisions of various jurisdictions i...

Date: Feb 19 2024

Security and HIPAA

Data security is one of our highest priorities. Eko maintains HIPAA compliant policies, procedures, and technical safeguards for patient and customer data. Policies and pr...

Date: Dec 29 2023

Flat Line on the PCG

If you see a flat line on the PCG in the Eko App while you're auscultating, make sure your chestpiece is aligned properly so that the indicator mark is directly under the sid...

Date: Jun 15 2023

Update your Eko+ payment method or billing address

You can manage or change your Eko+ payment method or billing address at any time. Online Purchases If you purchased your Eko+ membership on ekohealth.com, you can log in and...

Date: Jul 29 2024

3M™ Littmann® CORE Digital Stethoscope FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Jun 25 2024

Take a recording from the DUO™

You can start a recording from the DUO™ and keep your mobile device in your pocket. Or, you can start a recording from the Eko App . Note The DUO must be actively connected ...

Date: Apr 09 2024

CA Employee Privacy Notice

October 3, 2023 At Eko Health, Inc. (“ Eko ”), we care about the privacy and security of your data. This CA Employee Privacy Notice (“ CA Employee Privacy Notice ” or “ Notic...

Date: Jan 22 2024

Cracked Tubing Connectors

If your tubing connector is no longer working properly, you may be eligible for a replacement part if your device is still under its warranty period. Please submit a ticket h...

Date: Feb 14 2024

Getting started with Eko+

The Eko App is included with the purchase of an Eko digital stethoscope and connects to the stethoscope via Bluetooth. Eko+ is a paid membership that unlocks unlimited access...

Date: Jan 17 2025

Get started with Eko

Welcome! You've found the perfect place to learn about how to use our stethoscopes and mobile app. Here's how to get started. Learn how to get started with your stethoscop...

Date: Mar 31 2024

DUO™ ECG + Digital Stethoscope FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Jun 25 2024

CORE 500™ volume control

The CORE 500™'s sound level can be amplified in 7 increments. Here's how. Change the volume Press the up or down buttons on the side of the CORE 500™to change the volume ...

Date: Apr 12 2024

Charging Issues: CORE

Plug a micro USB cable into your CORE. A solid orange light indicates that it's charging. Once the device is fully charged, the light indicator is solid green. If you don't...

Date: Apr 22 2024

Weak Bluetooth Signal: DUO

If you're seeing a weak Bluetooth signal in the Eko App after you've successfully connected the DUO, try these steps: Check to see if you have any other Bluetooth devices ...

Date: Apr 10 2024

Eko+ FAQ

Here's a list of common questions about Eko+ membership. If you have more questions, contact support or chat with us at the bottom of the page. What ...

Date: Mar 28 2025

Weak Bluetooth Signal: CORE

If you're seeing a weak Bluetooth signal in the Eko App after you’ve successfully connected the CORE, try these steps: Check to see if you have any other Bluetooth devices...

Date: Feb 19 2024

Update an Eko device's firmware

Eko periodically releases new features to improve your stethoscope. You'll be notified of any device updates when you connect your Eko device to the Eko App. Updates can be e...

Date: Jun 25 2024

DUO Earpiece Snapped

If your DUO earpiece is no longer working properly, you may be eligible for a replacement DUO earpiece if your device is within its warranty period. Submit a ticket here to s...

Date: Jan 15 2024

Replacement Eartips: DUO

If you lost or damaged your rubber ear tips within the warranty period, you may be eligible for warranty ear tips replacement. Submit a replacement request here . You can als...

Date: Oct 14 2023

Previous versions of user manuals

Below are the previous versions of the Eko user manuals. See the current versions here . CORE 500™ Digital Stethoscope IFU Previous versions IFU (LBL-0002512 Re...

Date: Mar 12 2025

Manage your Eko+ membership

You can manage or change your Eko+ membership at any time. Online Purchases If you purchased your Eko+ membership on ekohealth.com, you can log in and manage your membershi...

Date: Jul 29 2024

Buzzing or Humming in Audio: DUO

If you experience any buzzing or humming in your DUO audio, check the following: Make sure that the patient doesn't have any electrical connections attached to their body....

Date: Apr 09 2024

CORE™ Digital Attachment FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Feb 13 2024

Network and Wi-Fi requirements

When connecting your smart device, use a network that supports Wi-Fi 802.11n. We recommend that you secure this network using WPA (Wi-Fi Protected Access) or WPA2 (Wi-Fi Prot...

Date: Apr 06 2024

Share or print a recording

Note: Certain sharing, reporting, and patient profile features require an Eko+ membership. You use the Eko App to generate a PDF report of a recording that allows you to: ...

Date: Jun 25 2024

Replacement Ear Tips: CORE

If you lost or damaged your rubber ear tips within the warranty period, you may be eligible for warranty ear tips replacement. Submit a replacement request here . You can als...

Date: Mar 26 2024

Eko App FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Mar 28 2025

Charging Issues: DUO

To charge your DUO, please make sure that the light on the charging pad is on. A white light indicates that the charging pad is on. Once the charging pad light is on, place t...

Date: May 01 2024

Low Sound Amplification: DUO

DUO earpiece If you’re experiencing low sound amplification when listening through the DUO earpiece, check the following: Make sure that the DUO earpiece is securely s...

Date: Feb 02 2024

Payment FAQ

What payment methods do you accept? We accept credit cards, PayPal, Apple Pay, Amazon Pay, Shop Pay, Google Pay, and Venmo. Payment options vary by cart selection a...

Date: Feb 21 2025

Wireless listening compatible devices

Here you'll find which mobile devices and Bluetooth headphones are compatible with our wireless listening feature . Platform Supported Eko devices Wireless scre...

Date: Apr 24 2024

Engraving FAQ

Here's a list of common questions about our products. We hope this helps you when deciding to purchase our products. If you have more questions, contact support or chat...

Date: Aug 14 2024

Eko FAQ

Here's a list of common questions about our products. If you have more questions, contact support . What clearances do Eko products have? Are Eko products HIPAA c...

Date: Dec 24 2024

CORE 500™ firmware update mode (box with arrow)

The CORE 500™ screen shows a box with an arrow inside it when it's in firmware update mode. This screen appears when you press and hold the top button and volume up button a...

Date: Apr 28 2024

Bluetooth Connection Issues: DUO

For iPhone Error message: "Enable iPhone Bluetooth. Turn on your Bluetooth or Allow New Connections in your iPhone’s settings to connect to your Eko device." Tap OK . ...

Date: Jan 24 2024

Shipping policy

This shipping policy only applies to orders placed through Ekohealth.com . Orders shipping to PO boxes, APO addresses, Alaska, Hawaii, or U.S. territories may take additional ...

Date: Mar 28 2025

Create an Eko account

An Eko account lets you access the features and data in the Eko App . You must have an account before using the app. You can easily get up and running with a new account. Here...

Date: Jun 25 2024

Loose Chestpiece or Earpiece

Loose chestpiece If the tubing connector is getting loose from the CORE digital attachment, tighten the tubing connector by firmly rotating it clockwise. If that doe...

Date: Apr 12 2024

Bluetooth Connection Issues: CORE

For iPhone Error message: “Enable iPhone Bluetooth. Turn on your Bluetooth or Allow New Connections in your iPhone’s settings to connect to your Eko device.” If you recei...

Date: Apr 01 2024

Low Sound Amplification: CORE

Stethoscope earpiece If you're experiencing low sound amplification through the stethoscope earpiece, check the following: Make sure that the CORE is turned on so that...

Date: Apr 25 2024

User manuals

The Eko user manuals represent the official information for use of Eko devices. They contain operating information and warnings required for the safe and effective use of Eko...

Date: Mar 12 2025

Hard reboot the CORE 500™

You can reboot the CORE 500™ if the device is stalled, unresponsive, stuck in a reboot loop, or is otherwise unusable. Note A hard reboot means disconnecting power from the ...

Date: Apr 23 2024

Shop Accessories

Shop accessories and replacement parts. Find extra charging cords, replacement ear tips, or personalize your stethoscope with engraving.

Engraving Service

CORE 500™ Protective Chestpiece Cover, 3-Pack

CORE 500™ Ear Tips, 6 Pairs

Eko CORE 500™ Stethoscope Case

3M™ Littmann® CORE Stethoscope Case

Eko CORE 500™ USB-C Charging Cable

Eko CORE 500™ Earpiece

Eko CORE 2 Barb + Tubing Connector Kit

Eko CORE Micro-USB Cable

Eko CORE Stethoscope Chestpiece

Eko CORE 2 Stethoscope Earpiece Tubing

Eko DUO Earpiece

Personalize Your Stethoscope

Shop Accessories

Shop accessories and replacement parts. Find extra charging cords, replacement ear tips, or personalize your stethoscope with engraving.

Engraving Service

CORE 500™ Protective Chestpiece Cover, 3-Pack

CORE 500™ Ear Tips, 6 Pairs

Eko CORE 500™ Stethoscope Case

3M™ Littmann® CORE Stethoscope Case

Eko CORE 500™ USB-C Charging Cable

Eko CORE 500™ Earpiece

Eko CORE 2 Barb + Tubing Connector Kit

Eko CORE Micro-USB Cable

Eko CORE Stethoscope Chestpiece

Eko CORE 2 Stethoscope Earpiece Tubing

Eko DUO Earpiece

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